United Living has been a trusted partner for Catalyst (now part of Peabody) for over a decade, delivering multiple workstreams across its stock portfolio.

We are responsible for responsive repairs and void maintenance to over 16,000 properties and gas servicing, repairs and maintenance to over 3,800 properties. We are also responsible for the planned and cyclical maintenance of over 21,000 properties (including street properties, low, medium and high-rise blocks).

Collaborative partnership

Due to our long-term relationship, underpinned by our long-serving project team, we are fully engaged with Peabody’s responsibilities towards their customers and their tenancy agreement principles and policies.

Since the merger of Catalyst and Peabody in 2022, we have streamlined our structure with the various contracts now aligned to the new merged structure, each reporting to one Operations Director, realising efficiencies and improving information capture. We meet regularly with Peabody, providing indepth information about costs and performance data. All project data is captured daily in real time using our Totalmobile IT system, controlled and monitored by a fully-trained team, ensuring accuracy and consistency in the flow of information.

IT integration for all workstreams through Totalmobile provides data from one source for Peabody, ensuring real-time visibility of work progress on all workstreams.

In addition, we customise Totalmobile forms to capture and store useful information about the attributes of assets, such as boilers, their type, manufacturer, model, warranty, repairs history, Tailored social value condition and location within the building/ property.

These details are updated at every interaction and property visit and with systems integration, ensuring Peabody has instant access to updated, accurate and broader intelligence on property conditions to manage compliance and the schedule of cyclical/planned works.