Privacy policy

This privacy notice (together with our Terms & Conditions and any other documents referred to in it) sets out the basis on which your personal data will be processed by us. Manage.

This privacy notice applies to you if we process your personal information and you are not an employee or worker of ours, a prospective candidate employee or worker or an individual to whom we have provided a specific privacy notice. You may, for example, be an individual that is a business contact of ours or another organisation that we deal with, an attendee at one of our events, a user of our website, someone who is affected by our activities or involved in a property related transaction such as a landowner, buyer or land finder. This privacy notice does not form part of any contract you or the organisation you work for may
have with us.

References to we, our or us in this privacy notice are to the United Living Group (being United Living Group Limited, and each of its direct and indirect subsidiaries, and trading entities as set out below). Details of our trading entities are as follows:

United Living Investment Limited, Registration Number: 10523717
UL BidCo Limited, Registration Number: 1488916
UL TopCo Limited, Registration Number: 143043
United Living MH Limited, Registration Number: 013808V
United Living Group Ltd, Registration Number: 09187624
United Living Holdings Group Ltd, Registration Number: 05114630
United Living Holdings Limited, Registration Number: 10523632
United Living (North) Limited, Registration Number: 00545646
United Living (South) Limited, Registration Number: 00817560
United Living Property Services Ltd, Registration Number: 01990656
United Living Water Ltd, Registration Number: 02673066
United Living Energy Ltd, Registration Number: 08086718
United Living EBT Ltd, Registration Number: 12699849
Oxford Manpower Ltd, Registration Number: 08911962
Partner Construction Ltd, Registration Number: 07410551
Partner Investments Ltd, Registration Number: 08759439
Partner Contracting Ltd, Registration Number: 03512999
Partner Group U.K. Limited, Registration Number: 07526123
United Living Connected Ltd, Registration Number: 08075989

All companies are registered in England and Wales and the registered office is Media House, Azalea Drive, Swanley, Kent BR8 8HU
with the exception of the following:

UL TopCo Limited, registered in Jersey, 15 Esplanade, St Helier, JE1 1RB, Jersey.
United Living MH Limited, registered in Isle of Man, PO Box 95, 2A Lord Street, Douglas, IM99 1HP, Isle of Man
United Living Connected Ltd, registered in England and Wales, Building 4 Clearwater, Lingley Mere Business Park, Warrington,
United Kingdom, WA5 3UZ.

The Data Protection Officer (DPO) has overall oversight for data protection compliance in our organisation. If you have any questions about this privacy notice or how we handle your personal information, please contact the DPO. Contact details are set out in the “Contacting us” section at the end of this privacy notice.

We are committed to respecting your privacy. This notice is to explain how we may use personal information we collect before, during and after your relationship with us. This notice explains how we comply with the law on data protection and what your rights are. For the purposes of data protection, the company in our Group which is processing your personal information will be the controller of any of your personal information.


We may collect the following types of personal information about you:

•  Contact details: information that allows us to identify and contact you directly such as your name, address, email address and telephone number.
•  Identification information: passport and other official identification details, Companies House information, national insurance number, membership of relevant schemes.
•  Details of your work history: may include positions, roles, responsibilities, professional qualifications.
•  Advisors appointed by you: including funders, lawyers, financial advisors, surveyors, guarantors of your commitments.
•  Business and financial information: including bank accounts, payroll and tax status, tax or governmental identifiers regarding any relevant property taxes, property records, searches, documents and files (including our legal files).
•  Responses to surveys, competitions and promotions: we keep records of any surveys you respond to or your entry into
any competition or promotion we run.
•  Creditworthiness: We may undertake investigations into your creditworthiness in order to establish whether to enter into or continue a business relationship with you for example from a credit reference agency.
•  Details of your performance: when working with or for us or in relation to any project or work we are engaged in.
•  How you use our website: we collect information about the pages you look at and how you use them;

• Videos, photographs and audio recordings: which you or other people take and provide to us, or we take ourselves including other information obtained through electronic means such as swipe card and key fob records;

•  Details of the correspondence (including e-mail correspondence) you send and receive from us and details of any
claims: this includes enquiries, complaints, letters and emails, SMS, MMS and other electronic communication; and
•  Use of our information and communications systems including, passwords, personal identification numbers, IP addresses,
usernames and other IT system identifying information.


We do not generally collect, store and use the following “special categories” of more sensitive personal information regarding you:

• Information about your race or ethnicity, religious beliefs, sexual orientation and political opinions.
• Information about any trade union memberships.
• Information about your health, including any medical condition, health and sickness records, medical records and health professional information; and
• Biometric information about you, for example fingerprints, retina scans.

If we do collect any special category personal information, we do not currently rely on consent as a basis for processing special category personal information.

We will also not collect, store and use any criminal records information in relation to you. If we do collect any criminal records information, we do not currently rely on consent as a basis for processing criminal records information.


We will collect personal information from a number of sources. These may include the following:

· Directly from you: when you indicate that you may wish to obtain information or attend an event, complete forms we provide to you, use our website/other social media platforms, enter our competitions and promotions, make a claim, make a complaint, contact us by phone, email or communicate with us directly in some other way.
· Third parties authorised by you: such as a family member, land finders, estate agents, surveyors or someone else authorised by you.
· From referrals and recommendations usually given by other people who know you or have a working relationship with you.
· Our website: provides us with information about how you use it and the devices that you use to connect to our website.
· Providers of information: which may include professional bodies or trade associations, credit reference agencies, Companies House, the Land Registry, LinkedIn and other web platforms.
· Journalists or other investigators: they may provide us with details or make enquires about you or matters concerning you or ourselves.
· Your employer or the organisation you work for: they may provide us with your name, position contact details and background information about you.
· Our professional advisors: such as lawyers, accountants, surveyors and other consultants and advisors.
· The Government, local authorities or relevant regulators: to assist with investigations, for example the Information Commissioner’s Office.

We may also collect additional personal information throughout the course of a property transaction.


The table below describes the main purposes for which we process your personal information, the categories of your information involved and our lawful basis for being able to do this. Which will apply will depend upon the nature of your relationship and interactions with us.


PurposePersonal information used Lawful basis
Identity and credit checks and
passing details of our checks
to third parties
All the personal information we
We may have a legal obligation to undertake identification and credit checks and to provide those details to third parties

We and a third party also have a
legitimate interest in knowing your identity and carrying out credit checks and ensuring that we are likely to be paid

Enter into and perform
contracts, where we may be
supplying products/services
to you and/or you may be
supplying products/services
to us, or we may be involved in
similar arrangements with
third parties
All the personal information we
To enter into and perform contracts with either yourself or the organisation that you represent

We have a legitimate interest to properly perform contracts with third parties

Deal with your queries or
complaints, claims, legal
disputes or raise queries,
claims, legal disputes or
complaints with you
All the personal information we
This may be necessary to perform a contract with you or the organisation that you represent

We have a legitimate interest to improve the services and/or products we provide/supply

To defend, bring or establish legal claims

Maintain and improve our
services and/or products
All the personal information we
We have a legitimate interest to improve the services and/or products we provide/supply or have provided/supplied to us
Data analytics and statistical
analysis to help us improve
our online services
How you use our websiteWe have a legitimate interest to improve the online services we provide and user experience
Managing our relationship
with you, dealing with and
managing the exchange of contracts and completion of a property transaction 
All the personal information we
We need this information to be able to enter into, manage and perform our contract with you
To provide you with requested informationContact details and services and
products or other information that
you have requested we provide to
you or your organisation
To comply with any request made by you
To hold and publicise events
in print or on social media
Your contact details, details of
attendance, your comments in
response forms and photos and/or
We have a legitimate interest in holding and publicising events and tracking attendance
To comply with our legal and
regulatory obligations
All the personal information we
To comply with any legal and regulatory obligation or requirement
Fraud, crime prevention and
debt collection
All the personal information we
We have a legitimate interest to detect and prevent crime and to collect debts.
Gain access to sites and
All the personal information we
To comply with legal obligations and/or the establishment, exercise or defence of legal claims
To manage our relationship
with you and to operate our
All the personal information we
We have a legitimate interest to operate our business in an efficient way

To enter into and perform contracts with either yourself or the organisation that you represent

Providing to you portal
and/or website access and for
the purposes of ensuring the
security of our systems and
our information including preventing unauthorised
access to our computer and
electronic communications
systems and preventing
malicious software
All the personal information we
collect about you
We have a legitimate interest in ensuring our premises and systems are secure and to be able to manage and perform our contracts
Storage of records relating to
you and also records relating
to our business
All the personal information we
To be able to manage and fulfil any contract with you, we may have a legal obligation to do so and we also have a legitimate interest to keep proper records

For some of your personal information you may have a legal, contractual or other requirement or obligation to provide us with your
personal information. If you do not provide us with the requested personal information, we may not be able to properly perform our contract with you or the organisation you represent or comply with legal obligations, and we may have to terminate our relationship. For other personal information you may not be under an obligation to provide it to us, but if you do not provide it then we may not be able to properly perform our arrangements with you or the organisation you represent.

Where you have given us your consent to use your personal information in a particular manner, you have the right to withdraw this
consent at any time, which you may do by contacting us as described in the “Contacting us” section below.

Please note however that the withdrawal of your consent will not affect any use of the data made before you withdrew your consent,
and we may still be entitled to hold and process the relevant personal information to the extent that we are entitled to do so on bases other than your consent. Withdrawing consent may also have the same effects as not providing the information in the first place, for example we may no longer be able to invite you to our events.

We may anonymise and aggregate any of the personal information we hold (so that it does not directly identify you). We may use anonymised and aggregated information for purposes that include testing our IT systems, research, data analysis, improving our site and offering new services.

CCTV images relating to you will be covered by our separate privacy notice regarding our CCTV system which can be found a or you can request a copy by contacting us as described in the “Contacting us” section below.



We may share personal information with the following parties:

· Companies in the same group of companies as us: in relation to joint events or in order to carry out our services or manage our business affairs.
·  Other companies in our supply chain: so that they can contact you about any issues in relation to works or where your personal information is relevant to a sub-contractor or party above us in the supply chain.
·  Credit reference and other identification agencies: so that we can assess your creditworthiness and to verify your identity. These agencies may retain a footprint that a search has been undertaken.
·  Third parties who ask for or want referrals: we may provide your details to a third party who is seeking services/products which are the same or similar to those that you provide.
·  Public relations companies: to help us to develop, carry out and assess PR campaigns.
·  Other service providers and advisors to us: such as companies that support our IT, help us analyse the data we hold, process payments, send communications to our clients, provide us with legal, property or financial advice and generally help us deliver products and services to you or the organisation that you represent or for us to purchase them from you or the organisation you represent;
·  Information providers: which may include credit reference agencies, Companies House, HMRC, Land Registry.
·  Purchasers of our business: buyers or perspective buyers to whom we sell or negotiate to sell our business.

We also use Google Analytics which sets cookies to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.

We do not disclose personal information to anyone else except as set out above unless we have your consent or we are legally obliged to do so. We do not sell your data.


Please refer to our Cookie Policy on our website for information regarding our policy and to manage your consent and acceptance to the policy.


Email marketing: from time to time, we may contact existing clients by email with information about land transactions or other products/services we believe you may be interested in.

You can let us know at any time that you do not wish to receive marketing messages by sending an email to your usual contact. We do not otherwise contact people for marketing purposes.


The personal information we collect about you is not transferred to or stored in countries outside of the UK or European Union except as set out in this section.

Our directors and other individuals working for us may in limited circumstances access personal information outside of the UK and European Union if they are on holiday abroad outside of the UK or European Union. If they do so they will be using our security measures and will be subject to their arrangements with us which are subject to English Law and the same legal protections that would apply to accessing personal data within the UK.

In limited circumstances the people to whom we may disclose personal information as mentioned in the section “Who We Share Your Personal Information With” may be located outside of the UK and European Union. In these cases, we will impose any legally required protections to the personal information as required by law before it is disclosed.

If you require more details on the arrangements for any of the above, then please contact us using the details in the “Contacting us” section below.


We will keep your personal information for as long as is necessary for the purpose for which it has been obtained and then for as long as there is any risk of a potential claim, which will be dependent upon the limitation period for the particular type of claim.
We have set out below the main retention periods which will apply:

·  For individual contacts with clients and suppliers this will be for as long as we continue to have a relationship with that client or supplier and then for a period of 2 years afterwards.
·  For website users it will generally be a period of 1 year after you used our website.
·  For individuals seeking information, making complaints or otherwise corresponding with us it will generally be 6 years.
·  For individuals attending an event it will generally be a period of 12 months after the event; and
·  For property transaction we would retain your records for approximately 6 years because this is the limitation period for claims related to breach of contract.

It is important to ensure that the personal information we hold about you is accurate and up-to-date, and you should let us know if anything changes, for example if you move position or work for a different organisation or change your phone number or email address. You can contact your usual contact within our organisation or by sending an email to


You have the following rights in relation to your personal information:

·  the right to be informed about how your personal information is being used.
·  the right to access the personal information we hold about you.
·  the right to request the correction of inaccurate personal information we hold about you.
·  the right to request the erasure of your personal information in certain limited circumstances.
·  the right to restrict processing of your personal information where certain requirements are met.
·  the right to object to the processing of your personal information.
·  the right to request that we transfer elements of your data either to you or another service provider; and
·  the right to object to certain automated decision-making processes using your personal information.

You should note that some of these rights, for example the right to require us to transfer your data to another service provider or the right to object to automated decision making, may not apply as they have specific requirements and exemptions which apply to them, and they may not apply to personal information recorded and stored by us. For example, we do not use automated decision making in relation to your personal data. However, some have no conditions attached, so your right to withdraw consent or object to processing for direct marketing are absolute rights.

Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the “Contacting us” section below.

If you are unhappy with the way we are using your personal information you can also complain to the UK Information Commissioner’s Office. We are here to help and encourage you to contact us to resolve your complaint first.


We may update this privacy notice from time to time. When we change this notice in a material way, we will update the version date at the bottom of this page. For significant changes to this notice we will try to give you reasonable notice unless we are prevented from doing so. Where required by law we will seek your consent to changes in the way we use your personal information.


In the event of any query or complaint in connection with the information we hold about you, please email or write to us at

Data Protection Officer, United Living Group, 11-12 Parsons Road, Washington, Tyne & Wear NE37 1HB

United Living Group registered office is Media House, Azalea Drive, Swanley, Kent BR8 8HU


File name: Website Privacy Policy GDPR UL v5.docx

Document Title: Privacy Policy

Version: 5

Last Updated: 27-March-2024

Department: Data Protection

© UNITED LIVING HOLDINGS LIMITED. Registered No: 10523632. VAT Number: 865246406